Skip to main content

Posts

Showing posts from August, 2013

An ounce of guidance

There are a lot of moving parts within any organization. Often I find myself collaborating with other departments to get the things I need. In my specific case; Finance, Legal, Engineering, Marketing, Product, Customer Care. I often reach out to these groups with a specific and defined need. A bullet-point-style item, or list of items, with a simple request..."Go get me these things. Please, and thank you." Other times, it's not so clear cut. Sometimes I may go to a department with an undefined need. I know what I want as an end result, but may not have a clear cut process on exactly how to get there. Typically, in these examples, all parties will provide input. They will define their roles, and understanding the goal of  the request, offer suggestions or guidance. Something along the lines of "You can't get that here at X department, but if you go to Y department they can provide Z." Guidance....the sharing of tribal knowledge on how to accomplish a

Mr Anderson, you have a call in the lobby....

I am not a complete and total freak about this, but am very happy making a general and pretty stringent statement.... It is ALWAYS better to stand up and go to a lobby, or the bar area, or the foyer when taking or placing a call.  Now, I'll admit....I've taken a call while at lunch, in a discussion, etc. Almost invariably it is to pass along a tidbit of pertinent information and then promise a return call. When the act of removing myself to take the call is more disruptive than the VERY quick transaction, I'll do it.....quietly, and as an aside.....and always with thanks or a brief apology. But....and not only is the action cliche, the complaint has become so.....If you are going to have a discussion, a conversation, a full transaction....GET UP and go to a logical location.  It's interesting to think, but if I were to walk up to your table, take a seat and strike up an interrupting conversation with you while ignoring your guest ....I would be thought a

One word, two word, three word.....

My Dr. Suessian title points out something I've noticed....when listing items, one gravitates towards three. Think about this for a second, and answer honestly....have you listed two things, and then wracked your brain for a third? Drafting an email, pounding with furious purpose, and then spending ten minutes trying to come up with a third item on the "To Do" list? It just seems like a thing one must do. Two adjectives, attributes, action items.....just not enough. Bullet pointing requires a triumvirate of tasks, a trio of trends...a....a....damn. I can't alliterate in threes....but you were expecting it....weren't you? See what I'm saying? So, maybe we should ask why? What is the benefit? I've listened to a Mayor, a CIO, and a homeless man all make their pleas in threes (seriously, the last one just happened the other day). And what I've noticed is the power of bullet pointing your agenda, and you must have three. There is a recognizable ca